Sideline
Support
Last updated September 15, 2026
Need a hand? Here’s how to get help and answers to the most common questions.
Email us
The fastest way to reach a human is support@sidelinehub.org. Include your account email and, if it’s about an event, the event name or link — it helps us sort things out faster.
Accounts & sign-in
You can sign in with email, Apple, or Google. If you’re locked out, use the reset option on the login screen. To delete your account and data, open the app and go to Account → Delete account.
Events & registration
Players register for events and leagues on the website when an organizer opens registration. If your event is paid, you’ll check out securely through Stripe and get a confirmation. Organizers can see who’s registered from the event page.
Refunds
Entry fees are refundable before an event starts and non-refundable once it has started. Teams subscriptions are billed through the App Store or Google Play, and their refunds are handled by Apple or Google. See our Terms for the full policy.
Privacy & data
You control your profile visibility and analytics sharing in the app’s privacy settings. For how we handle your data, see our Privacy Policy.